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AppointmentDiary V8 ALF (auto-lead-filtering)
Appointment Scheduling Software System
An innovative technology system called AppointmentDiary V8 ALF (auto-lead-filtering) has been developed by appointment scheduling specialists GObookings Systems. GObookings client range include government departments, universities, corporate and business clients within the USA and Australia.

The unique AppointmentDiary V8 ALF system has been recently successfully deployed across a number of product and service industries. These businesses needed a way to further streamline their online customer services by quickly coupling customers with a consultant conversant in the particular product range or service of interest.

AppointmentDiary V8 ALF can be accessed in the following ways:

1. From links on your company web site taking the customer to the appropriate sales or service consultant
    
2. From links on a Directory web site of businesses
    
3. From an internal or external call center allowing for telephones calls to be converted into telephone appointments with the 'right' person.

The ALF solution allows the customer to firstly select a product range. Once the customer has selected the product range and day; available times are then displayed reflecting the availability of the designated consultant(s) for that product.
Customer appointments are then made in an easy seamless and user-friendly way. The customer is able to book the ‘right consultant’ to telephone them at a time and day which suits them, with an instant email confirmation.

Simultaneously the auto-lead-filtering process initiates an instant SMS text message and email to that particular consultant. The Sales Manager also receives an email confirmation for each appointment made and has the capability to view and report on the activity of the various consultants across any number of locations.

Feedback – “AppointmentDiary V8 ALF has increased our sales dramatically whilst delivering improved service to existing and new customers. With our large range of products it allows better access for customers to the appropriate qualified sales consultant.”

The AppointmentDiary ALF system is secured by 128 bit SSL encryption throughout and has many powerful and unique features including a forward time feature to control the flow of appointments and customizable interfaces for each consultant and support staff. Should it be needed a built-in option also exists for an intelligent auto-rostering system across sales personnel for the same product. In addition the same solution will work in conjunction with a call centre to better manage sales leads from multiple sources. The AppointmentDiary V8 ALF system is available in Hosted Enterprise and Server Enterprise versions.

Directory ALF Tele-appointments - This configuration will allow a link to be placed on an online Directory listing or web site to drive traffic to a business without the need for the business to change their existing appointment system. In a 24/7 online environment the new client will select a time for the business to telephone them back with information. Email and SMS alerts as confirmations and reminders are generated along with excellent data collection and reporting features.

Suitable for use by:

• Online Directories
• Web Sites
• General business
• Government
• Corporations
• Universities
• Call Centers

A Hosted Enterprise and Server Enterprise version is available for corporations and government

Customization and Integration Options
If required GObookings AppointmentDiary V8 ALF will integrate with your native ODBC standard operating environment (SOE) by way of  Web services XML SOAP scripts. There is a also a Web services option to allow you to design your own user interface powered in the background by the proven GObookings V8 engine allowing full integration with your existing web site and systems.

For Further Information
Toll Free  877-441-8324 - Please call during business hours to speak with one of our friendly Senior Solutions Consultants or Executives. Alternatively you may prefer to use our Email Inquiry Form. Thank you.
 

Features
There are numerous features and advantages available which include the following standard functionality -   

• Provides improved internal and/or public access to resources for customers and/or staff
• 'Off the shelf'  - proven reliable, ready to configure and customize for immediate implementation 
• Resources are scheduled and booked in 24/7/365 real-time, confirmed automatically, with data available for easy reporting and analysis.
• No duplicated bookings security feature
• Multiple levels of authorization by rules based permissions
• De-assign and reassign staff to departments or locations
• Numerous Search mechanisms for customers and owners
• Web friendly - can be accessed by Intranet or Internet/Intranet or Internet
• Ability to have regular or irregular times on the one day
• Provides convenient internal or public access or both to services and assets
• Rules-based and flexible with a multitude of switchable options allowing the greatest degree of flexibility to meet your special booking requirements
• If the system is a close fit, cost-effective modifications by switchable option can be provided to make it a 100% fit
• Protection is secured by 128 bit SSL encryption and firewall technology
• Option to connect Agents/Operators/Staff with rules-based access permissions, tracking and reporting tools
• Call centre enablement can be configured for centralized bookings and reporting with multi permission access levels
• Restriction controls re time forward for bookings, sessions
• IP activity logged for security
• Customizable email, confirmation and reminder messages for customers
• Can create client resources in multiple locations anywhere
• Location savvy with time zone and currency auto-corrected for owners and customers
• Upload own images and data (also html)
• Can use as a web site
• Add unlimited resources any time with your admin controls
• Option for configurable Q&As for customers providing basic CRM type reports
• Reduce cancellations and no-shows with auto-reminders and customer account creation and return/change capability
• Daylight saving friendly
• Fully synchronized with Outlook calendar
• Waiting List
• Configurable for multi-location requirements
• Intuitive UI for easy management - no programming knowledge required
• Access by overall admin controls with individual resource management controls, also by individual staff and agents by rules-based permissions
• Systems can be private or public or a mix of both
• Searchable Directory of resources
• Directory has an URL
• Each resource has an URL
• Each department or location has an URL
• Easy to implement and configure through admin controls to suit the solution required
• Easy to manage with excellent inbuilt customization controls
• Intuitive and user friendly with online help files
• Scales for volume transactions
• Reschedule bookings
• Deep range of useful and proven functionality
• Ongoing professional and friendly support
• New client driven features continually being added as automatic upgrades
• Is time-saving, cost-effective and efficient delivering a fast payback and high ROI
• Improves tracking of resources/persons
• extensive reporting of assets and services for accountability and auditing purposes
• Hosted software as outsource solution
• Hosting option is on 'Industrial strength' fast servers and network connections with solid hard infrastructure supported by mirrored data backup systems, firewalls, tapes with 99.99% uptime. Hosting servers hardened for maximum uptime and minimum downtime
• Customizable XML SOAP script allowing you to create your own customer facing interface

Advanced Non Standard Features
Advanced features are available for an additional charge depending on resource usage. Should you require any of the following please contact your GObookings representative.

• Multi-booking capability option for a single time slot
• Archives audit logs automatically with easy retrieval and viewing
• Option to attach a document with booking
• Optional email SMS and fax customizable reminders
• Optional Secured Payment option - integrated with a payment gateway with fast credit card processing through to receipt and confirmation email/SMS
• If required will integrate with your native ODBC standard operating environment (SOE) by way of an XML SOAP pull connector at intervals determined by you.
• Advanced search features